To Refund, or Not to Refund?
Cancellation policies in a post-covid world
by Emily Beauchamp, CampCalNOW
It is no secret that when the coronavirus arrived it tore down everyone’s plans, policies, and procedures to the core. We all had to stop everything and adapt our lives, not just once but repeatedly as we received new information, protections, and understandings. As we transition from accommodating a pandemic to accommodating an epidemic, our tolerance and policies transition along with it. With the waves and new variants coming and going, some of us may be left wondering, how lenient should we remain to those who are cancelling trips? Is an arriving guest coming down with covid still an acceptable excuse to have penalty fees waived when they cancel last minute? We reached out to our members to find out how they are handling things.
While a majority of parks have returned to their “pre-covid” cancellations policies and are no longer differentiating covid related cancellations from those cancelling for other reasons, several others are still willing to work with guests in these situations. While none of the parks are choosing to come out and advertise it, many have stated that they are still willing to waive penalty fees based on the situation or allow covid positive guests to reschedule their reservations for alternative dates.
Last minute cancelations can really impact your parks expected revenue and not every park is situated to handle those losses, however some feel as though keeping guests satisfied is of higher value than their cancelation fees. There really is no right or wrong answer, as long as you are doing what is best for your particular business model. The good news is that cancelations due to covid now seem to be few and far between.
On January 29, 2021, the new COVID-19 Tenant Relief Act was signed into law. The new act extends the rules and procedures of the new previous tenant relief law for another 5 months, and also establishes a new rental assistance program.
Dan Rudderow hosted an informative CampCalNOW webinar on Wednesday, February 17 at 11:00 AM that provided an overview of the new law and addressed the following questions:
The webinar also covers the new Cal/OSHA regulations governing employees on coronavirus prevention, testing, reporting, housing, and transportation. Dan also discusses the latest extension of the eviction moratorium by the federal Centers for Disease Control and Prevention (CDC).
By: Woodall's Campground Management
Originally Published on: Jul 16, 2020
On Monday (July 13) Calif. Gov. Gavin Newsom ordered all 58 counties to close indoor dining spaces, bars, wineries/tasting rooms, movie theaters, zoos, museums, and other family entertainment. Restaurants are permitted to remain open if they provide outdoor dining and takeout.
Newsom also ordered 30 counties, making up 80% of California’s population, to reclose gyms, fitness centers, churches, malls, hair salons, personal care services, and offices for nonessential sectors.
These announcements come during an increasingly concerning statewide spike in COVID-19 cases. During yesterday’s press conference, Newsom warned that “We’re seeing an increase in the spread of the virus…that’s why it’s incumbent upon us all to recognize soberly that COVID-19 is not going away anytime soon until there is a vaccine or an effective therapy.”
Additionally, California’s two largest school districts announced their upcoming school year will instruct all 700,000 students through online learning, potentially giving momentum to other districts to follow suit as the state navigates the management of coronavirus cases.
CampCalNOW will continue to advocate for RV parks and campgrounds in California to operate safely and effectively for their guests.
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